Privacy Policy

Benzaiten LMS (“we”, “us”, or “our”), operated by CTekk Solutions, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform at api.benzaitenlms.com and our website at benzaitenlms.com.

By using our platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Account Information

• Full name and username
• Email address
• Password (stored in encrypted form — never in plain text)
• Profile photo (if uploaded)
• Time zone and language preferences

1.2 Payment Information

• Payment card details are processed exclusively by Stripe, our third-party payment processor
• We do not store your full card number, CVV, or banking information on our servers
• We retain transaction IDs, payment amounts, and enrollment records for billing purposes
• Payment records are retained for a minimum of 7 years in compliance with financial regulations

1.3 Learning Data

• Course enrollment records and enrollment dates
• Module completion progress and timestamps
• Quiz attempts, scores, and grades
• Certificate issuance records
• Time spent on course content

1.4 Technical Data

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device type and screen resolution
• Session cookies, analytics cookies (set only with your consent), and login activity logs
• Pages visited and interactions within the platform

2. How We Use Your Information

• To create and manage your user account
• To process course enrollments and payments
• To deliver course content and track your learning progress
• To issue completion certificates
• To send account-related emails including registration, password reset, and enrollment confirmation
• To provide customer support and respond to inquiries
• To improve our platform, courses, and user experience
• To detect and prevent fraud, abuse, and unauthorized access
• To comply with legal and regulatory obligations

3. Third-Party Services

We use the following third-party services to operate our platform. Each has its own privacy policy governing data use:

4. Cookies & Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We use the following categories of cookies:

4.1 Strictly Necessary Cookies (always active)

• Session cookies to keep you logged in during your visit
• Preference cookies to remember your display settings
• Security cookies to protect against cross-site request forgery
• A cookie that remembers your cookie-consent choice (benzaiten_consent)

These are essential for the site to function and cannot be switched off.

4.2 Analytics Cookies (set only with your consent)

We use Google Analytics 4, deployed through Google Tag Manager, to understand how visitors use our website so we can improve it. These set cookies such as _ga and _ga_<id>, which can remain on your device for up to two years. They collect information such as the pages you visit, approximate location (from your IP address), device and browser type, and how you interact with the site. This information is shared with Google as a third-party processor and may be processed on servers outside your country, including the United States. See Google's Privacy Policy for details.

4.3 Marketing Cookies

If we run advertising or remarketing campaigns, any related cookies are set only with your consent and are switched off by default.

4.4 Managing Your Choices

When you first visit benzaitenlms.com, a consent banner lets you Accept all or Reject all non-essential cookies. Analytics and marketing cookies do not load until you accept them. You can change or withdraw your choice at any time using the “Cookie settings” option on the website, by clearing cookies in your browser, or by adjusting your browser's cookie settings. Disabling cookies may affect some functionality of the platform.

5. Age Restriction

6. Data Retention

• Account data is retained for as long as your account remains active
• Payment records are retained for 7 years for legal and financial compliance
• Learning progress and certificates are retained indefinitely to support your records
• Upon account deletion request, we will remove your personal data within 30 days, except where retention is required by law

7. Your Rights

You have the following rights regarding your personal data:

• Right to Access — request a copy of the personal data we hold about you
• Right to Correction — request correction of inaccurate or incomplete data
• Right to Deletion — request deletion of your account and associated data
• Right to Data Portability — request an export of your data in a readable format
• Right to Withdraw Consent — withdraw consent for marketing communications and for non-essential (analytics/marketing) cookies at any time (see Section 4)

To exercise any of these rights, contact us at info@benzaitenlms.com. We will respond within 30 days.

8. Data Security

• All data transmitted between your browser and our servers is encrypted using HTTPS/TLS
• Passwords are stored using industry-standard cryptographic hashing
• Access to user data is restricted to authorised personnel only
• We conduct regular reviews of our security practices

While we implement strong security measures, no system is completely immune to breaches. In the event of a data breach affecting your personal information, we will notify you within 72 hours.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify registered users via email and update the effective date at the top of this document. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries, requests, or concerns: